Answers to most frequently asked questions

The breakfast buffet is available from 7.30 to 11.00 and includes homemade cakes, biscuits, bread and focaccia.

The reception is open 24 hours a day.

Our chefs cook delicious gluten-free meals for those who suffer from food intolerances and allergies (for a surcharge). We kindly ask that you book this service in advance. We are available to prepare delicious meals according to your needs.

We always welcome animals. Here are some services:

• A welcome kit that you can find directly in your room
• Possibility of access to the breakfast room
• For any damage to things or people, the responsibility of the animal is the owner. The number of animals is limited, to ensure a high quality service.
• The service has a cost of € 10.00 (per dog) per day.
• It is mandatory to keep the animals always on a leash and agree with the reception a time when daily cleaning can be carried out
• A few steps from our structure you will find "Astoria Dog Beach", a well-equipped beach where 4-legged friends are pampered

The Smart Hotel Mediterraneo has some rooms equipped for the disabled, with grab bar, special shower and shower. The entire hotel and all the services are also accessible by wheelchair. In case of special needs, a visit of the customer is preferable.

We have two parking spaces: the first is located in front of the property and is not covered. The cost is € 15.00 per night.
Once these places are sold out, you can leave your car at the parking lot with which we collaborate at 300m the cost of which is € 10.00 per night.
The availability of parking is to be checked on site upon arrival, advance booking is not possible.
The parking space for our guests is always guaranteed from the moment of their arrival and must be vacated within the checkout time.

The beach is located 300 meters from the hotel. We do not have a beach service, but, by asking at the reception, you can receive all the information and advice on the beaches and bathing sites near the hotel.

All rooms are equipped with minibar where you will find a list of products that you can request for a fee at reception.

We want you to start your day with a smile!
For this reason, your reservation also includes a buffet breakfast, served from 7:30 to 11:00 on the first floor.

We want to maintain a pleasant environment for all guests, both those who stay with you, and those who will come after: for this reason it is forbidden to smoke in the room and on the balcony of the room.
WARNING: in case of transgression, there is a penalty of € 100.00 on the cost of the stay.
But as relaxation experts, we also know that a cigarette break is essential; therefore, we have set up a smoking area outside.

We have an internal laundry service for a fee. Ask at reception.

This service is included in some rooms. For other types of accommodation, towels are charged (cost € 8.00). If you want to change the dirty towels, at the reception we will deliver you clean towels at a cost of € 8.00 each.

Yes, you can connect with our Wi-Fi throughout the hotel. At check-in you will be provided with the password to access our Wi-Fi.

We accept payments by cash, cheque, and all major credit cards (Visa, Visa Electron, Mastercard) and EFTPOS.

For online bookings made on our site you will need your credit card number and expiration date, as a guarantee only. Money will not be withdrawn until the time of departure, except in cases of no-show or for early departure without justified reason. We reserve the right to check the validity of your credit card. In case of errors, missing or invalid data, the reservation will not be validated. Alternatively, 30% of the total booking is required by bank transfer. In the event that you cancel your reservation within 3 days prior to arrival, the payment will be considered valid for another holiday during the year (also of shorter duration). If, however, you do not comply with the above terms, the payment is retained as a cancellation fee.

If the booking was made online from our website, you will receive a confirmation email with details of your booking as soon as the process is concluded. If the booking is confirmed by way of a bank transfer or money order, we will send you a confirmation email only once the deposit has been effectively received.

You can cancel your reservation at any time without penalty until 2pm on the third day before the date of arrival, notifying us either via fax or email; we will offer you the option to recover your deposit by booking another stay, even if shorter, to be used by the end of the current year. In case of late cancellation or no-shows, the deposit will be withheld.

We admit, we are not a Family Hotel, but we try to come in against everyone, with a Baby Kit including services designed for the little ones. Our baby area can be accessed freely, every day, by mothers with children who wnat to use the material or heat the food brought from home.

Rent your bike for just 3 euros per day. We also provide electric bikes for a fee of 20 euros per bike (daily rental) or 10 euros for 4 hours for your excursions. Having a limited number of bicycles, booking is recommended. In case of neglect by the guest, we will be forced to withhold the cost of any damage.

A cool cocktail at sunset, a tasty aperitif with a breathtaking view: the Med rooftop is the one for you.
The lift opens the doors in front of a priceless view of the city of Chioggia and the beach of Sottomarina and introduces you to a special place where you can spend a few hours chatting, good music and sparkling cocktails.
The Med rooftop is also open to non-residents in the hotel seasonally. Access can be denied in case of high turnout or private events and in case of bad weather.

All items forgotten by guests are catalogued and kept for 7 days.
The request for shipment of the articles is possible within this time period, starting from the eighth day the hotel is not responsible for items that are forgotten and/or lost.